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Ray

Terms of service

Effective: 28 May 2026

These Terms govern your use of Ray, the Telegram-based AI health coaching service. By starting Ray (sending /start or tapping Start in Telegram) you agree to these Terms. If you don’t agree, don’t use the service.

The companion Privacy Policy explains how we handle your data and is incorporated into these Terms by reference.

Quick summary

  • Ray is a personal nutrition, activity, and recovery coach, not medical advice.
  • One Telegram account = one Ray account. You’re responsible for what you log and what you act on.
  • 7-day free trial, no card required. After the trial you can subscribe monthly via Stripe; cancel anytime from ⚙️ Settings → 💳 Subscription.
  • EU/EEA consumers have a 14-day right of withdrawal — see “Right of withdrawal” below.
  • Swiss law applies. Disputes go to the Bezirksgericht Arbon (Thurgau, Switzerland).

1. The service

Ray is a Telegram bot that lets you log meals (by photo, voice note, or text), ingest activity and sleep data from Apple Health or compatible sources, and ask an AI agent questions about your data. It is provided “as a service” — there’s no software to install and no separate account; your Telegram account is your Ray account.

The service is provided on an “as is” and “as available” basis. Features may change, be added, or be removed; we try to announce material changes inside the bot before they take effect.

2. Eligibility

You must be at least 16 years old (or the applicable digital-consent age in your country, if higher) to use Ray. By using Ray you confirm you meet this requirement and that you are using Ray for personal, non-commercial purposes.

3. Your account

  • One Telegram account corresponds to one Ray account, keyed by your Telegram numeric user ID.
  • You are responsible for keeping your Telegram account secure. Anyone with access to your Telegram chat with Ray can see and modify your data.
  • If you connect Apple Health (or another source) via the personal webhook URLs in ⚙️ Settings → 🔌 Integrations → 🍎 Apple Health, you are responsible for keeping those URLs private and rotating them if a URL leaks.

4. Acceptable use

You agree not to:

  • Use Ray for anyone other than yourself, or pretend to be another person.
  • Submit content that is illegal, infringing, abusive, or sexual.
  • Attempt to extract, reverse-engineer, scrape, or stress-test the service, the AI models, or the underlying infrastructure.
  • Use the service to generate medical, diagnostic, or treatment recommendations for other people.
  • Interfere with billing, bypass the paywall after the trial without a valid subscription, or abuse the free trial via multiple Telegram accounts.

We may suspend or terminate access if you do any of the above. For obvious abuse we may act without notice; otherwise we’ll explain why over the ⚙️ Settings → 📨 Contact channel before terminating.

5. Medical disclaimer — important

Ray is a personal coaching tool, not a medical service. He is not a doctor, dietitian, psychologist, or pharmacist, and his replies are not medical advice, diagnosis, or treatment.

  • Do not rely on Ray to manage a medical condition, a pregnancy, an eating disorder, an allergy with anaphylactic risk, or any situation where being wrong has serious health consequences. Talk to a qualified professional.
  • Nutrition estimates from photos and voice notes are best-effort approximations. They can be wrong — especially for unusual portions, hidden ingredients (oils, sauces, sugar), or non-standard foods.
  • If a conversation touches on self-harm, suicidal thoughts, or an acute mental health crisis, Ray will point you to professional help. He is not a crisis service. If you are in immediate danger, contact your local emergency services or a crisis hotline.

You are solely responsible for what you eat, how you train, what data you log, and what you do with the information Ray provides.

6. Free trial

New accounts get a 7-day free trial with full access. No credit card is required to start the trial.

  • The trial begins when you start the bot and runs for 7 calendar days.
  • Trials are one per Telegram account. Deleting and recreating the account does not grant a new trial — we keep an anonymised marker of past Telegram IDs for this purpose only (see the Privacy Policy).
  • When the trial ends without a subscription, access to Ray’s paid features stops; your data is not deleted unless you ask for it.

7. Subscription and billing

After the trial, continued use requires an active subscription.

  • Pricing: shown in the bot at checkout and on the Stripe checkout page before payment. We may change pricing for future billing periods; existing subscribers receive notice in the bot before any price change takes effect.
  • Billing cycle: monthly, charged in advance. The subscription renews automatically each month until you cancel.
  • Payment processor: payments are handled by Stripe Payments Europe, Ltd. We never see or store your card details. Stripe’s terms and privacy policy apply to its processing.
  • Cancellation: cancel at any time from ⚙️ Settings → 💳 Subscription (this opens the Stripe Billing Portal). Cancellation stops the next renewal; you keep access until the end of the current billing period.
  • Failed payment: if a renewal payment fails, Stripe retries per its standard schedule and your account enters a “past due” state. If payment isn’t recovered, the subscription will be cancelled and access will stop.
  • VAT / taxes: prices may be displayed inclusive or exclusive of VAT depending on your location; Stripe calculates and collects applicable VAT at checkout where required.

8. Right of withdrawal (EU / EEA consumers)

If you are a consumer based in the EU or EEA, you have the right to withdraw from a paid subscription within 14 days of the start of that subscription, without giving any reason.

  • The free trial is not a paid contract, so the withdrawal period only applies to the first paid month (and only if you take out a paid subscription after the trial).
  • To withdraw, send a message via ⚙️ Settings → 📨 Contact within 14 days of the first paid charge, stating that you withdraw. We will refund the paid amount via Stripe and end your access.
  • Important — early performance: because Ray is a digital service provided immediately on subscription, by subscribing you expressly consent to immediate performance and acknowledge that the right of withdrawal is lost once Ray has been fully provided to you (Art. 16(m) of Directive 2011/83/EU). In practice that means: if you actively use the paid features after subscribing, you may lose the right to a full refund. If unsure, just don’t use the paid features during the 14-day window and message us.

This section does not apply to users outside the EU/EEA, who are bound by the cancellation flow in §7 only.

9. Refunds outside the withdrawal period

Outside the EU 14-day withdrawal window, subscriptions are non-refundable. Cancelling means you won’t be charged again; you keep access until the end of the already-paid period. We may grant goodwill refunds in clear cases of our error (e.g. duplicate charges, billing bugs) at our discretion — ask via ⚙️ Settings → 📨 Contact.

10. Your data

How we handle your data — what we collect, why, with whom, for how long, and your rights — is fully described in the Privacy Policy. The short version:

  • Hosted in Switzerland.
  • Only three external processors: Telegram (transport), Infomaniak AI (photo/voice analysis and chat completions, also in Switzerland), and Stripe (payments).
  • Never used to train AI models.
  • You can export your data at any time and delete your account at any time, both from inside the bot.

11. Intellectual property

  • Our service: the Ray bot software, prompts, brand, and documentation are owned by Marco Platzer (the operator named in §19) and protected by copyright and other IP laws. These Terms do not transfer any of those rights to you beyond the right to use the service as intended.
  • Your content: meals, notes, messages, voice notes, photos, weight, sleep, activity data — all of that is yours. By submitting content to Ray you grant us a limited, non-exclusive licence to store and process it solely to operate the service for you (including by sending it to Infomaniak AI for analysis). We do not use your content to train AI models or for any purpose unrelated to providing the service.

12. Third-party services

Ray depends on Telegram (message transport), Infomaniak AI (inference), and Stripe (payments). Outages or terms changes at any of these can affect Ray. Telegram’s Terms of Service, Infomaniak’s terms, and Stripe’s terms apply to the parts of the service those providers run; we are not responsible for their conduct beyond what the GDPR / FADP require of us as controller.

13. Service availability

We aim to keep Ray online but do not guarantee uninterrupted, error-free, or uninterrupted service. We may suspend the service for maintenance, security incidents, or to comply with the law. We are not liable for losses caused by temporary unavailability.

14. Disclaimer of warranties

To the maximum extent permitted by law, Ray is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of nutrition estimates, or accuracy of any AI-generated content. This section does not limit any non-waivable rights you have as a consumer under Swiss or EU law.

15. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or losses arising from your reliance on Ray’s nutrition estimates, agent replies, reminders, or any health-related decision you make.
  • Our total aggregate liability for any claim related to the service is limited to the amount you paid to us for the subscription in the 12 months preceding the event giving rise to the claim, or CHF 100, whichever is greater.
  • Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

16. Indemnity

You agree to indemnify Marco Platzer against third-party claims arising from your misuse of the service, your breach of these Terms, or content you submit through Ray that infringes a third party’s rights. This clause does not apply to consumers where prohibited by mandatory law.

17. Termination

  • By you: cancel your subscription at any time from ⚙️ Settings → 💳 Subscription, and delete your account at any time from ⚙️ Settings → ⚠️ Danger zone → Delete account.
  • By us: we may suspend or terminate your access for material breach of these Terms (especially §4 acceptable use), for unpaid charges, or if required by law. Where reasonable we’ll notify you first. On termination the surviving sections are §5 (medical disclaimer), §10–§11 (data and IP), §14–§16 (warranties, liability, indemnity), and §18–§20.

18. Changes to these Terms

We may update these Terms. The new version will appear at this URL with an updated effective date. Material changes (price increases, new restrictions on use, changes to liability) will additionally be announced inside the bot at least 14 days before they take effect; continued use after that period means you accept the change. If you don’t accept, cancel your subscription and delete your account before the change takes effect.

19. Governing law, jurisdiction, and operator

These Terms are governed by Swiss law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The service is operated by:

Marco Platzer (sole proprietor) Mittlere Gasse 5 8590 Romanshorn Switzerland Email: privacy@latzo.ch

Disputes will be resolved by the Bezirksgericht Arbon (district court for Romanshorn, canton Thurgau), Switzerland. Consumers based in the EU/EEA retain the right to bring proceedings in the courts of their country of residence, and to rely on mandatory consumer-protection law of that country, where the law so requires. EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

20. Miscellaneous

  • Severability: if a court finds any clause unenforceable, the rest of the Terms stay in force.
  • No waiver: failure to enforce a right is not a waiver of it.
  • Entire agreement: these Terms plus the Privacy Policy are the entire agreement between you and us regarding Ray.
  • Assignment: you may not assign these Terms; we may assign them to a successor of the service (e.g. in a corporate reorganisation) on notice.

Contact

For questions, complaints, withdrawal notices, refund requests, or anything else about these Terms, use ⚙️ Settings → 📨 Contact in the bot.